Refund policy
Refund policy (returns, exchanges, cancellations)
Returns and exchanges. Everything at White Wolf Creations is handmade, and many items are made to order, so I do not accept returns or exchanges. Please check sizes, materials and photos before ordering, and message me if you have a question first.
If something is wrong. If your order arrives damaged, is defective, or is not what you ordered, contact me within 7 days of delivery at [sales@whitewolfcreationstx.com] with your order number and photos. I will work with you on a fair resolution, which may be a replacement, repair or refund. Please contact me before opening a dispute with your bank or card company so I can fix it quickly.
Cancellations. I do not accept cancellations. Orders are made, packed and shipped quickly, and Custom orders go into production right away. If you contact me before I have started your order, I will do my best to help, but I can't promise it.
Custom and personalized items. Custom text trophies and other personalized items are made specifically for you and cannot be returned or refunded unless they arrive damaged or the text does not match what you ordered.
Lost packages. If tracking shows delivered but you did not receive it, or tracking stops moving, contact me and I will help file a claim with the carrier.